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Customer Support Specialist (Part-time)

You have no experience, but great motivation to learn? We got you!
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It all started with a Google t-shirt.

Supermetrics is the #1 marketing data pipeline and one of Europe's fastest-growing tech companies. We were founded in 2013 as a result of one data geek’s (our Founder & CEO Mikael 😉) will to win a Google t-shirt, and have been profitable and growing ever since. We are rapidly growing and we are looking for another dream-team member to join our ranks as a part-time Customer Service specialist!

👋 In case we haven’t met before, here’s Supermetrics in a nutshell

  • We build marketing and business data connectors that help over half a million people get data. Literally.
  • Our more well-known customers include HubSpot, Shopify, L’Oreal, Disney, Dyson, and Warner Bros. (but we also serve thousands of agencies and smaller companies). 
  • Supermetrics was officially founded in 2013 as a result of our CEO Mikael’s will to win a Google t-shirt (which he did!). We’ve been profitable and growing ever since.

But enough about us, let’s talk about you!

🔍 Why are we looking for you to become a key part of our team?

Our products are incredibly powerful tools for our customers with cutting hours of time and manual effort from their reporting and analysis processes. This means, we're actively used around the globe and receive plenty of inquiries, questions and reports on issues from our customers. Now, we need your help with handling this incoming traffic in our ticketing system specifically on the weekends., as well as for building and improving our processes.

You don't need prior experience, but simply being eager to learn! 📚 

This position is truly a dream for students - you would only have to work during the weekends and we will give you all the training you need to succeed! Cool isn’t it? While we don't require prior work experience, but having these skills, experience and personal attributes would really seal the deal for us:

  • Excellent written and spoken skills in English. We are a truly diverse company and we offer support to customers worldwide, so all communication will be in English (no Finnish needed!)
  • You feel comfortable in a technical environment and are not afraid to learn new software and dive deeper into understanding technical concepts.
  • You can respond and compose texts quickly. If you've ever been a customer yourself, you know how important it is for the customer experience to get a quick response!
  • Collaborative culture is one of the greatest assets Supermetrics have, so however good your skills might be, we evaluate positive attitude the most!

We imagine this position would be a great fit alongside your studies or other situation that prevents you working from Monday to Friday. This position only requires you to work 8 hours a day during Saturdays and Sundays, so you would be free from work every other day of the week!

🤟What’s in it for you?

The reason people love to work at Supermetrics is sharing the same goal. Our vision is to be the best business data pipeline company in the world. At Supermetrics, we have a warm atmosphere and very talented people to learn from. When we work, we take it seriously, but we place a lot of value on also having fun together. Our team is our greatest asset and we take good care of our people. 

How to apply?

Leave us your application by February 12th on our career site at careers.supermetrics.com 

Or, know someone who would be a perfect fit? Let them know!

Helsinki

Kaivokatu 10A
00100 Helsinki Directions View page

Have a peek at our new headquarters in Helsinki

Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

Already working at Supermetrics?

Let’s recruit together and find your next colleague.

email
@supermetrics.com
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