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Internal Support Specialist

Does your heart beat to creating an amazing customer experience?
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It all started with a Google t-shirt.

👋 In case we haven’t met before, here’s Supermetrics in a nutshell

  • We build marketing and business data connectors that help over half a million people get data. Literally.
  • Our more well-known customers include HubSpot, Shopify, L’Oreal, Disney, Dyson, and WarnerBros (but we also serve thousands of agencies and smaller companies). 
  • Supermetrics was officially founded in 2013 as a result of our CEO Mikael’s will to win a Google t-shirt (which he did!). We’ve been profitable and growing ever since.
  • But enough about us, let’s talk about you!


Why are we looking for you to become a key part of our team?

Our products are incredibly powerful tools for our customers in cutting hours of time and manual effort from their reporting and analysis processes. This means we're actively used around the globe and receive plenty of inquiries, questions, and reports on issues - directly from our customers as tickets and chat messages, but increasingly also through our own sales team, creating a need for an internal support specialist to partner with our other customer-facing people.

 

You have most, if not all, of these skills in your toolkit:

  • Excellent skills at finding out correct answers or hunting for resources to help with challenging technical questions.
  • Great communication skills and an organized approach to work - you’ll be actively in touch with your colleagues and having multiple tickets on your desk.
  • Feeling at home in a technical environment. The more you understand the inner workings and logic behind software the easier it will be for you to get up to speed on our solutions.
  • Getting up to speed with changes in a technical environment is your forte.
  • Experience in using a ticketing system - we use Freshdesk but don’t mind if you’ve used another corresponding system instead.
  • Marketing background is a definite advantage when working with Supermetrics as we are a marketing technology company. 
  • Ability to juggle tasks according to their urgency and prioritize - some call it multitasking, you might see it as you have a built-in agile backlog.
  • You’re no stranger to improving processes and creating both internal and external content and you’re happy taking action on your own.

Not a skill, but we hope that you have a passion for building a stellar customer experience.


How would you use your skills in your daily work?

  • Your problem-solving abilities will help you stay quick on your toes and provide a customer with a spot-on solution. You are encouraged to unleash your logic, creativity, and lateral thinking to make sure the issue is resolved. 
  • Any technical knowledge and experience you’ve accumulated will come in handy when you dive into our products and start learning how they work.
  • Your organizing and prioritization skills are absolutely integral for you to be able to manage your daily work effectively.
  • The ability to recognize patterns and categorize them appropriately helps you with understanding what might be going on with the customer and where to start looking for answers.
  • You’ll need your strong communication skills to ask insightful questions from both the customer and internally from your team members. You’ll also need them to inform customers of issues and progress in a friendly and empathetic manner.
  • At Supermetrics we value human connection, so we are expecting you to focus on your people-first attitude and quality of communication to make sure we maintain our exceptional level of customer satisfaction.
  • Having experience or knowledge in digital marketing will add depth to your product knowledge and helps you deliver a better customer experience through a more thorough understanding of the customer's needs.

 

What’s in it for you?

  • You'll have an integral part in creating an amazing customer experience for us with your expertise.
  • You'll become a part of our diverse team and be supported to grow in a fun, caring, and driven environment.
  • You'll be able to see tangible results for your work, be it a good rating, a thank you or a deal closed thanks to your help.

The reason people love to work at Supermetrics is all of us working towards the same goal with our own individual strengths. We’re determined to achieve our vision of being the best business data pipeline ever. At Supermetrics, we have a warm atmosphere and very talented people to learn from. We take our work seriously but place a lot of value on having fun together as well. We recognize our team as our greatest asset and take good care of our people. ❤️


Sounds like this is the next step you've been looking for? Awesome! 

Drop us your application by May 20th, but please note - we may start interviewing before the application time ends.

Or, know someone who would be a perfect fit? Let them know!

Helsinki

Kaivokatu 10A
00100 Helsinki Directions View page

Have a peek at our new headquarters in Helsinki

Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

Already working at Supermetrics?

Let’s recruit together and find your next colleague.

email
@supermetrics.com
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