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Community Manager

Are you an ambitious community manager searching for an opportunity to play a vital role in driving the dramatic growth of a highly successful b2b software company?
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Want to join the #1 marketing data pipeline company and one of Europe’s fastest-growing tech companies?

Are you an ambitious community manager searching for an opportunity to play a vital role in driving the dramatic growth of a highly successful b2b software company?

We're looking for a Community Manager to join our Customer Experience team in Dublin or Helsinki, and to take over our social media community management and social media customer service on multiple platforms. Whenever there’s a mention about Supermetrics, you’ll be the one responding, helping out, and bringing our community’s development ideas back to our team.

🧩 You will make an impact by…

We already have a somewhat strong social media presence, but we want to focus more on communicating with our users and serving them on social media. As a community manager, you'll be a part of our customer experience team to ensure that our customers' voice is heard and acted upon.

📝 Your day-to-day work and responsibilities will include:

  • Being the lead communicator between Supermetrics and our various communities— actively participating and leading the conversations in social media about Supermetrics, marketing reporting, analytics, and other relevant topics.

  • Helping Supermetrics to become the thought leader in the marketing analytics space in social media.

  • Actively bringing the community viewpoints and discussions to relevant teams— support, customer experience, marketing, and development. Helping the entire company understand the needs and activity of our various communities.

  • Helping Supermetrics users with the challenges they bring up in social media conversations.

  • Following discussions about Supermetrics’s competitors and trending topics in the industry.

  • Helping the marketing team with potential case studies, reference cases, and content ideas.

  • Reporting on community management-related KPIs, such as engagement, share of voice, and sentiment.

  • Performing deep dive analysis on selected customer contacts to gather lessons learned and use that information to update internal reference materials and processes.

💪 This role is for you if you have:

  • 2—5 years of experience in community or social media management in a global company

  • Strong experience in customer service or customer success roles

  • A good understanding of marketing reporting and analytics

  • Proven track record of building thriving communities in Twitter, Facebook, LinkedIn, Reddit, etc.

  • Problem-solving and crisis management skills, and the ability to work under pressure

  • Fluent written English with clear but still relaxed communication skills

  • Exceptional organizational and project management skills

  • Positive and trustworthy personality

These skills are not required, but a definite plus:

  • You’ve used Supermetrics or any other tool to bring data from multiple marketing platforms to one unified platform

  • Social media monitoring experience

  • Data analytics experience

  • Strong personal brand and a broad community in Twitter, LinkedIn or Youtube, etc.

What’s in it for you?

You’ll get to work with a team that’s obsessed about learning, passionate about doing the right thing by our customers, completely fine with failing occasionally — and more than a little nerdy about marketing data and analytics.

The reason people love to work at Supermetrics is that we all work towards the same goal using our own individual strengths. We’re determined to achieve our vision of being the best business data pipeline company in the world.

At Supermetrics, we have unrivaled team spirit and a shared thirst for continuous learning and sharing our knowledge. We take our work seriously - not so much ourselves. We recognize our team as our greatest asset and take good care of our people.

Here’s more info about our culture and benefits!

And in case we haven’t met before, here’s Supermetrics in a nutshell:

It all started from a Google t-shirt...

Supermetrics was founded in 2013 as a result of one data geek’s will to win a Google t-shirt, and we have been profitable and growing ever since!

We build products that are used by 500k people worldwide in small and big companies alike (BBC, Dyson, and WarnerBros, to name a few). Marketers, data analysts, and engineers use Supermetrics to move data from popular marketing platforms (such as Facebook, Google Ads, and HubSpot) to destinations like Google Sheets, Google Data Studio, Excel, various BI tools, and data warehouses.

We are a diverse community of curious minds excited to build the best business data solutions ever. Kindness, humility, openness, and dedication to our respective crafts are our most prevalent traits.

Does this sound like your next adventure? Apply now! We'll fill the role as soon as we find the right person.

Additional information

  • Remote status

    Hybrid remote

Or, know someone who would be a perfect fit? Let them know!

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Have a peek at our new headquarters in Helsinki

Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

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