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Technical Support Specialist

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Want to join the #1 marketing data pipeline company and one of Europe’s fastest-growing tech companies?

We’re looking for a Technical Support Specialist to join the Customer Support team!

🧩 You will make an impact by…

Our products are actively used around the globe, helping our customers cut hours of time and manual effort from their reporting and analysis processes. As these products move to a larger scale and increase in complexity, we need people like you to educate our customers on the usage of our products, track down and catch bugs and unravel the mysteries of technical anomalies.

📝 Your day-to-day work and responsibilities will include:

  • Answering questions like what makes software act in this way? How can I check if it’s an isolated or a broader issue?
  • Asking insightful questions from the customers and internally from your team members
  • If needed — have a video call with the customer to dig into the issue together.
  • An active contributor by being both producer and consumer of technical documentation, as we have our own support blog with technical documentation and tutorial articles

    💪 This role is for you if you have:

    • Excellent customer service skills
    • Strong troubleshooting skills to diagnose and resolve basic technical issues
    • Ability to identify technical anomalies and verify with errors found in logs
    • Solid command of Business Intelligence tools, such as Google Data Studio and Tableau
    • Advanced spreadsheet skills with Google Sheets and Microsoft Excel

      We’d also appreciate it if you have:

      • Team leading experience
      • Basic programming and/or SQL knowledge
      • Knowledge of digital marketing platforms, such as Google Ads, HubSpot, and Microsoft Advertising
      • Experience in Business process planning
      • Understanding of digital marketing concepts and data analytics concepts
      • Knowledge of social media networks and social media marketing, such as Facebook Ads, LinkedIn Ads, and Twitter Ads
      • Familiarity with Supermetrics products

        What’s in it for you?

        The reason people love to work at Supermetrics is that we all work towards the same goal using our own individual strengths. We’re determined to achieve our vision of being the best business data pipeline company in the world.

        At Supermetrics, we have unrivaled team spirit and a shared thirst for continuous learning and sharing our knowledge. We take our work seriously — not so much ourselves. We recognize our team as our greatest asset and take good care of our people.

        Here’s more info about our culture and values!

        And in case we haven’t met before, here’s Supermetrics in a nutshell:

        It all started from a Google t-shirt...

        Supermetrics was founded in 2013 as a result of one data geek’s will to win a Google t-shirt, and we have been profitable and growing ever since!

        We build products that are used by 500k people worldwide in small and big companies alike (BBC, Dyson, and WarnerBros, to name a few). Marketers, data analysts, and engineers use Supermetrics to move data from popular marketing platforms (such as Facebook, Google Ads, and HubSpot) to destinations like Google Sheets, Google Data Studio, Excel, various BI tools, and data warehouses.

        We are a diverse community of curious minds excited to build the best business data solutions ever. Kindness, humility, openness, and dedication to our respective crafts are our most prevalent traits.

        Does this sound like your next adventure? Apply now! We'll fill the role as soon as we find the right person.


        Or, know someone who would be a perfect fit? Let them know!

        Atlanta

        1175 Peachtree St NE
        30361 Atlanta Directions View page

        Have a peek at our new headquarters in Helsinki

        Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

        Already working at Supermetrics?

        Let’s recruit together and find your next colleague.

        email
        @supermetrics.com
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