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Customer Success Representative

Are you looking for an international opportunity with quick career progression and the challenge to build something from the ground up?

Do you want to be an instrumental part of scaling a company? Are you looking for an international opportunity with quick career progression? Are you ready to roll up your sleeves and make a difference? We love data, continuously developing ourselves, having fun together and reaching higher.

 

Supermetrics is a forerunner in automating marketing analytics, with 10 000 happy customer companies around the globe - Warner Bros, the BBC, Dyson and L'Oréal among others. We started building our Customer Success team this year and are now looking for another superstar to continue nurturing our growing base of customers.

 

You’ll be working in our Customer Success Team and members from Sales, Customer Support as well as other teams to achieve our end goal: a happy customer. We expect you to love assisting customers throughout their journey, starting from onboarding to finding out new sales opportunities. You should absolutely love retention; and hate churn.

 

As a Customer Success Representative at Supermetrics, you will get to:

  • Be among the very first to start working in Customer Success within a high-growth company
  • Have a meaningful impact in our Customer Success strategy
  • Interact with our global high profile client base (only 1% of our clients are based in Finland)
  • Work with extremely happy clients and product with a 4.5 star rating
  • Have an opportunity to grow and take on new challenges

 

Why join us?

  • Work in a truly international environment with 15+ nationalities in our super close-knit Super Team and our customers around the world
  • Learn, grow your skills in various areas that you’re interested in and navigate your own career in a high growth company
  • No strict hierarchies, no vicious boss
  • The best office location in the country, right in the heart of Helsinki
  • Awesome co-workers, lunch benefit, unlimited office snacks, team events and more

 

What the ideal candidate brings to the table:

  • You have a good understanding and possibly work experience in online marketing
  • Great interpersonal skills, tuned to listen to customer’s needs
  • You must have experience working in a B2B SaaS environment
  • You have relevant work experience in Customer Success, Account management or similar customer-facing roles.
  • Required: Fluent in English
  • Main language used in the office and with customers is English, but if you’re fluent in the following languages, it is a bonus: Spanish, Portuguese, French or German

 

 

Or, know someone who would be a perfect fit? Let them know!

Helsinki

Kaivokatu 10A
00100 Helsinki Directions

Our perks

  • Healthcare 🤒

    No need to line up for a doctor if you're sick, you can book a time to a private doctor

  • Lunch 🍝

    We cover 25% of your lunch money and you get to enjoy team lunches every other week ordered from a catering firm

  • Phone 📱

    We give you a phone and pay for your phone plan

  • Laptop and gear 💻

    You get a top notch laptop, noise canceling headphones and any other gear you might need

  • Team events 🎉

    We have a lot of fun team events like karaoke, cooking classes, sports events, sauna, movies in our own cinema, etc. You can plan an event yourself too!

  • Learning 📚

    You will definitely learn new things when working at Supermetrics. We support each other and share knowledge.

    Yearly we arrange internal hackathons, where you can challenge yourself and try out new things!

    We have done, among other things, these fantastic projects during our hackathons:

    - Weather data connector

    - Raspberry Pi sensor measuring Sauna temperature

    - We created the slogan: SUPERPOWERED

    - Query duration forecasting using machine learning

    - Foosball ranking slack bot

    We also have a Finnish language course every Wednesday morning for everyone who wants to learn it! ❤️

Welcome to Supermetrics HQ!

Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

Already working at Supermetrics?

Let’s recruit together and find your next colleague.

email
@supermetrics.com
  • Alejandra Soni
  • Andy Kozak
  • Anna Shutko
  • Darius Matulionis
  • Dylan Van Winckel
  • Edward Ford
  • Elina Maunula
  • Johanna Korhonen
  • Johanna Virtanen
  • Kyle Coenen
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