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Customer Care Representative

We're looking for our first Atlanta-based Customer Care Representative to join our growing team. In this role, you’re responsible for prioritising incoming contacts, helping our clients with their account and product related issues and pinpointing possible trends from customer communication. You’ll also have a chance to actively improve our customer support processes in a relaxed and supportive atmosphere, while enjoying the great benefits that come with the job.

Your skills should include:

  • Strong English skills with empathic attitude (verbal and written)
  • True enjoyment in helping customers
  • Superb organisational skills
  • Logical thinking on problem solving


We also value:

  • Drive for improving processes
  • Proactive and innovative approach
  • Experience in online marketing and/or spreadsheets


Why join us?

  • Work in a truly international environment with 15+ nationalities in our super close-knit team and customers from 120 different countries
  • Learn, grow beyond boundaries and navigate your own career in a high growth company
  • No strict hierarchies, no vicious boss
  • Training period in our headquarters at Helsinki, Finland
  • Awesome co-workers, benefits, team events and more 


Supermetrics is a forerunner in automating marketing analytics, with hundreds of thousands of happy customers around the globe. Our products help companies of all sizes, from the likes of Warner Bros, the BBC and Dyson all the way to individual contractors, to measure and assess their marketing efforts across various platforms. Our Helsinki based headquarters, 65-person team consists of more than 25 nationalities. We love data, continuously developing ourselves, having fun together and reaching higher.

Send us your application to join our Super Team!

Or, know someone who would be a perfect fit? Let them know!

Atlanta

1175 Peachtree St NE
30361 Atlanta Directions

Have a peek at our new headquarters in Helsinki

Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

Already working at Supermetrics?

Let’s recruit together and find your next colleague.

email
@supermetrics.com
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