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Technical Customer Support

Save the day and bring in wins with your technical expertise
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Dig deep into tech issues, find solutions to technical sales cases and save customers' days by providing exceptional customer service.

Sounds like you? Great! 

Read more about the role below, apply and let's get talking!

 

Your day to day will consist of:

  • Digging into our customers’ tech issues, troubleshooting and fixing when possible 
  • Providing advice to help our customers get started with our products 
  • Joining sales calls when deeper technical expertise is needed to close a case
  • Managing incoming ticket flow and escalating larger scale issues to our engineering team
  • Your own projects that align with our business :) 


Your skills include:

  • Solid background in IT-support or sales engineer role (3+ years of experience)
  • Tech-savvy mindset
  • True enjoyment in helping customers
  • Sales oriented attitude
  • Experience databases or data warehouses
  • Logical thinking on problem solving


We also value:

  • Experience in online marketing and/or report building
  • IT or Marketing degree
  • Proactive and innovative approach
  • Experience in PHP and/or API integrations


Why join us?

  • Be among the first team members as we build our team in Atlanta, GA
  • See the impact in your work in happy customers and won sales cases
  • Learn, grow your skills and navigate your career in a rapidly growing SaaS company
  • No strict hierarchies, no vicious boss
  • Work as a part of a close-knit team consisting of 25 different nationalities and spanning 3 offices in Helsinki, Atlanta and Vilnius 

 


 

Or, know someone who would be a perfect fit? Let them know!

Atlanta

1175 Peachtree St NE
30361 Atlanta Directions

Have a peek at our new headquarters in Helsinki

Take a look around at our super cosy Helsinki HQ, that we've renovated with love to be the inspiring environment that we all get to enjoy on a daily basis - from fun meeting rooms and nature vibes to sauna with a view and terrace equipped for grill parties ✨

Already working at Supermetrics?

Let’s recruit together and find your next colleague.

email
@supermetrics.com
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