Could you please introduce yourself, who you are, and what is your role at Supermetrics?
I'm Romayne – a Zimbabwean-born global citizen, and I'm a Customer Success Manager at Supermetrics.
How did you end up at Supermetrics, and what made you decide to join?
At the end of last year, I decided that I wanted to change my role and that I wanted to develop different skill sets. My previous roles were often ones that did not previously exist within the organizations I was working in. A lot of my work involved experimenting and building structures. While I learned a lot in those roles, I looked forward to working for a more established organization and having a more defined role.
I applied, and the more I went through the process and did my research, the more drawn in I felt. Many of my friends and acquaintances in Helsinki spoke warmly about the company — how people described Supermetrics really convinced me. The more I heard about it, the more I wanted to join.
The recruitment process itself went quite fast, which scared me a little at first as I was taking a leap in changing roles and industries after all. However, the confirmation of others' comments about the company and my own experience interacting with people throughout the interviews gave me a good sense of the culture. They confirmed that what I had heard and learned about Supermetrics was true.
Why did you think this company and role would be the right fit for you?
I decided very early on what kind of a role I was looking for. I knew that I wanted to be in a role that allowed me to work with people on an international scale. I also wanted to work for an organization that created real solutions for their customer base, and this role and organization encompassed all these things. I placed the rest of my emphasis on company culture. It was important for me to work in a healthy, inspiring, and empowering culture.
The company values got highlighted a lot through the recruitment process, and I felt like the people I met truly reflected those qualities — it wasn't just talk. During the interview process, I was asked a question about what kind of an environment I needed to feel that I could authentically be myself. This stood out to me because being myself fully and being free to authentically express myself plays such a significant role in my personal happiness, daily work, and feeling a part of the team.
What was the moment you knew you'd made the right decision to work here?
During my onboarding, I think it was during the first two weeks of me being here when I started to meet the team, and I saw just how intentional my onboarding was. It wasn't just making me familiar with the products, but seeing just how intentional they were in making me feel like a part of the team through my interactions with different team members. Seeing how everyone within the team presented what I had thought I was signing up for made me think, "Yeah, I definitely made the right decision."
I think you're always a little scared to go into a new environment. It's just unfamiliar — there's slight discomfort when you're walking into this new environment — but here, I felt at home so quickly. That feeling confirmed that I had definitely made the right choice. I definitely felt comfortable, and like I could be myself, which is exactly what was so important to me coming in.
Tell me about a time when you were challenged to grow in your skills and capabilities.
Well, maybe because I haven't been here that long actually makes it so that I'm continuously being challenged to grow in my skills and capabilities—one of the things being that I don't come from a marketing software background whatsoever. When I started and realized speaking to different people, quite a few people here have that background to some degree, and I was thinking, "What am I doing here? Am I going to pick this stuff up?". I had to get over the mental challenge of having to pick up all these unfamiliar skills.
I found that there was so much opportunity to learn about all the different things we do at Supermetrics and that there was such an intention in helping to develop these skills, which is really, really great. I've felt empowered to develop my skills quite quickly. There's always an opportunity for me to grow and learn because you're juggling between different priorities, so you're growing in different areas, making the role quite interesting and varied. I like to learn, and I like to feel like I'm growing, so it's perfect for me.
What does a typical day in your role look like?
A typical day typically starts with a coffee in hand as I'm meeting my colleagues. We have a nice morning chat, going through our current work, briefing each other, sharing ideas and different company cases. It's always a lovely start to my day. It gives a sense of calm as we can help each other and get some advice, and I like that we have that integrated into our week.
From there, I have a lot of customer meetings and product demos. I really enjoy meeting customers — that's probably one of my favorite things about my role. It fuels me quite a lot, so I really do enjoy this aspect. I'm following up on some customer cases for a part of my day and then sometimes meeting colleagues for catch-ups and having unstructured conversations around random topics, which I love. I've noticed that foosball is a big part of the culture, and I'm very competitive when it comes to sports, so I can't wait to go back to the office and start honing my skills.
What makes your work meaningful for you?
As I mentioned before, I generally get a lot of satisfaction from working with customers. Every time I get off a call, I have a feeling of "that was fantastic". The whole aspect of growth is essential to me. Personal development is crucial for me, and I feel like this is a space where I do get to grow as a person, and it's not just about the skills and how to do my work but also to become the person I aspire to be.
The people that are working at Supermetrics are very diverse in every way imaginable. My team is very diverse with very different personalities, very different skills. When interacting with different team members, I'm always learning something different and learning something new, and I'm continuously inspired by them. Everyone here is so humble, and I think I've learned so much about being better at my work — to be a better person. I really like that.
How do our company values align with your own?
The work ethic that spans every team is a big one for me. When something is dominant in the company culture, it really rubs off on everyone, and it's really nice. It makes you want to be better. Mutual respect is another important one. I don't feel like there's any sense of competitiveness between the team members. Everyone is super respectful and appreciates what each member brings and contributes to the team.
What keeps you working here?
My role, my team, everything at Supermetrics is a perfect combination of what I look for in a job and something very hard to find. The work-life balance is great—mutual respect, relationships with the people, and excellent products that are great to work with. As an organization, we're always looking to be better — for our customers and each other. That's fantastic. Even if you thought, "maybe we can improve this," I think we all have a desire to be better, and we all enjoy our work and the process.
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